Frequently Asked Questions

 

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In order to grow, lactic cultures require heat and a source of milk sugar (lactose) on which to feed. They also have an optimal heat at which to grow (between 40-50 degrees C).The unique EasiYo Yogurt Maker creates the controlled heat needed to activate all the LACTIC CULTURES present in the EasiYo Yogurt Mix Sachets. Our freeze dried cultures reactivate and divide in the perfect conditions in the EasiYo Yogurt Maker

YES. Please contact us if you have any problems with your EasiYo Yogurt Maker.

Yes. The entire EasiYo yogurt maker including lunch-takers and 1 litre jars are manufactured from US and UK FDA approved polypropylene grade. All parts are completely free from polycarbonate and BP.

Yes the EasiYo Yogurt Maker has been made to withstand constant and tough handling. However, there may be some parts (such as the yogurt jar lid) that do get damaged or lost in which case you could contact EasiYo Head Office (address on the back of each sachet), for a replacement.
These are available at most stockists of EasiYo products or available online. Add one to your shopping cart.
Clean with a damp cloth only. Do not immerse the Yogurt Maker in water.

The contents of the yogurt sachets vary by flavour. Our Unsweetend Greek for example only contains high quality milk powder and freeze dried lactic cultures. Our flavoured range also contain sugar, natural colours and natural flavourings. EasiYo Yogurt does not contain stabilisers, emulsifiers, artificial colouring or additives. You just add clean drinking water. Please see individual packs for full ingredient lists.

All EasiYo yogurts contain Lactobacillus bulgaricus, Streptococcus thermophilus and Lactobacillus acidophilus. Some certain products also contain the Bifidobacteria strain. The combination gives EasiYo its wonderful taste and texture.
No. It is EasiYo's company policy to NOT use genetically modified ingredients in any products.
None of the EasiYo Yogurt mixes contain any gluten or wheat.
Yes, soya lecithin is present in small amounts in the whole milk powder to help the fat dissolve in water more easily. It is not present in the skim milk powder. We state it on the packaging as there may be traces in the whole milk powder.
Yes. However, as they contain dairy, they are not suitable for vegans.
Of course, you can make yogurt any way you like to, but we suggest that all other ways of making yogurt are unreliable, messy and time-consuming. The EasiYo system is designed to eliminate the hassles of incubating and stabilising milk. The EasiYo system is designed to make yogurt easy so that you make delicious yogurt every time.

Here at EasiYo we do not recommend eating anything after the best before date.

EasiYo is a living thing and can change with changes in the tap water temperature for example. Sometimes the yogurt needs to stay in the Yogurt Maker a little longer in order to set. Up to 24 hours is fine.

Because EasiYo yogurt is a 'live' product and contains no thickening agents there can be a variation in normal setting times depending on how quickly the temperature changes inside the Yogurt Maker. This depends on the temperature of the water you mix your EasiYo Yogurt (15 to 20 degrees celcius is ideal) and the outside temperature surrounding the actual Yogurt Maker. It is fine to leave for up to 24 hours.
No. Do not do this. Just leave a little longer and it should set. Up to 24 hours is fine.
No this will be too cold. The ideal temperature to mix with your sachet of EasiYo Yogurt mix is 15 to 20 degrees celcius.
Yes of course but it can be an unreliable method of making yogurt at home and will not ensure you of all the lactic cultures or the amount of cultures present in our EasiYo Yogurt.
The yogurt will keep in the EasiYo Yogurt Maker for up to 24 hours without it being adversely affected.

Whey being 'expressed' from the yogurt is part of a natural process. Commercial chilled yogurts contain thickeners and stabilisers to absorb the expressed whey, but as EasiYo Yogurt contains no such additives the whey is best mixed back into the yogurt as it is very nutritious. Alternatively, you may like to strain the whey and make use it in your cooking. 

Most of the range can be keep in the refrigerator for up to 2 weeks but our 'with bits' range we recommend just a week. Please check storage instructions on the pack you have purchased.
Neither of these methods is recommended because of their unreliability. EasiYo simply makes it safer and easier, and it works every time!

It is both pasteurised and also homogenised.

Halal certified shows that the raw materials that make up EasiYo product and the product themselves are prepared in an acceptable way to conform to Muslim custom. EasiYo has been audited and registered as Halal by the Islamic Process Food Management Division.
As long as your baby can eat solids then he/she can eat any of the EasiYo yogurts.
Yes of course, EasiYo yogurt is just like any other yogurt and fine for pregnant women to consume.

Lactose intolerant' is different to being allergic to milk (cow's) protein. If you are lactose intolerant and not dairy intolerant EasiYo Yogurt may be fine for you to consume. It is well known that yogurt contains lower levels of lactose than regular milk since some of the lactose in the milk is converted into lactic acid during the fermentation process. Therefore people with a mild lactose intolerance may be able to consume and tolerate our EasiYo Yogurt.  However we suggest you talk to your medical professional about the best approach for you. If however you are protein allergic, then you definitely will have to convert to a non dairy milk base.

They do contain casein because they are dairy based.
We recommend you add natural sweeteners such as honey to your made-up yogurt when it is set to sweeten to your taste.
Add the EasiYo Fruit Toppings after the yogurt is made and chilled. However you can add whatever you like to your made-up EasiYo Yogurt. For instance, it is a great accompaniment to cereal and fresh or stewed fruit.
No, because it upsets the pH balance in the yogurt which can disrupt the culture activity. This defeats the purpose of making fresh yogurt.
The cultures are freeze dried which means all the moisture is extracted and the cultures can 'hibernate' without losing much of their viability until they are 'reactivated' during the fermentation process inside the EasiYo Yogurt Maker.
The cultures we use are freeze dried; a little like a seed that, for a certain period of time, is able to remain in a stable form before it is reactivated. In this dormant state i.e. without moisture or warmth, our cultures are good for the 18-month shelf life of the product. The process we use is designed to maintain the largest number of viable bacteria cultures that can be produced.

The fact that you make your yogurt fresh with EasiYo means you get the cultures from day one when they are freshest. Cultures have a limited lifetime so you will never get more cultures than when your Yogurt is freshly-made A spoonful of EasiYo yogurt contains billions!  It is the cultures which have made EasiYo Yogurt so thick and why we don't need touse stabalisers or thickeners in our yogurt.

The number of live cultures is at its highest on the day that you make your EasiYo Yogurt. One spoon of freshly-made EasiYo Yogurt contains over 1 billion live cultures. The tests on our yogurts indicate there are billions of live cultures still present in every spoonful even at the end of these two weeks. 

They are made primarily from fruit, with added sugar, maize starch (no gluten and GM free), nature identical flavour, natural colour, preservatives and water.
No. Maize starch is used as the suspending agent in the toppings. Unlike wheat, maize does not normally contain gluten
Yes. Sucrose and natural fruit sugars.
Preservatives have been added to guarantee the shelf life (prevent the growth of yeast and moulds). They are at levels less than those specified by the New Zealand Food Regulations. They are either 202 potassium sorbate or 223 sodium metabisulphate, or a combination of these two.
No, they don't need refrigeration but in hot climates you may prefer to refrigerate them to prolong the shelf life.
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