HOW DOES THE YOGURT MAKER MAKE THE YOGURT?
In order to grow, lactic cultures require heat and a source of milk sugar (lactose) on which to feed. The all have an optimal heat at which to grow (between 40-50ºC.
The unique baffle system inside the EASIYO Yogurt Maker produces the controlled heat needed to activate all the LACTIC CULTURES present in the EASIYO Base and Culture Sachets. Our freeze dried cultures reactivate and divide in the perfect conditions in the EASIYO Yogurt Maker.

 IS THE EASIYO YOGURT MAKER GUARANTEED?
YES….It is covered by an unconditional 12-month full replacement guarantee from date of purchase.

 ARE THE PLASTIC CONTAINERS SAFE?
We have always been well aware of the problems encountered with plastics.
As ours is a natural product, it is critical that we provide a completely safe system in which to make it.
The plastic we use has a very high softening point (well above boiling point) and has been graded by every country in which it is used, as PASSING ALL THE FOOD GRADE REQUIREMENTS there are. This includes all the components, even the colour pigments used in all the various parts that make up the Easiyo Yogurt Maker and/or Easiyo Jar.
Also all the Easiyo Yogurt Maker components are POLYCARBONATE FREE and contain NO ENVIRONMENTAL HORMONES, which is the question of most concern to people.

 ARE THERE REPLACEMENT PARTS FOR THE YOGURT MAKER?
Yes there are. These can be purchased from EASIYO. (Address on the back of every sachet.)

 WHAT IF I WANT AN EXTRA JAR?
These are available from most EASIYO Stockists. Alternatively you can send a cheque into us if you live in NZ, Australia or the UK, for $10/£7 (includes 2 jars plus postage) WITH YOUR NAME AND ADDRESS on the back of the cheque. We will then send you a replacement asap. You can also purchase additional jars via our accredited online EASIYO distributor at Yogurt2You.com

 I JUST NEED A REPLACEMENT LID?
You can get replacement lids from us here at EASIYO.

 WHAT IS THE DIFFERENCE BETWEEN OLD AND NEW STYLE JARS?
The original style has curved shoulders and a smaller lid, and the new style is straight sided, taller and has a larger lid. There is no difference in the actual volume of the jar. Note that the boiling water comes up higher around the sides of the old jar and not as far up around the new straight jar when placed into the Yogurt Maker. No extra boiling water is required.

 WHAT IS THE JAR MADE OF?
The jar is made from a special food quality heat tempered polymer. I.e. it can stand boiling water unlike most plastics. It is completely free of polycarbonate and any environmental hormones