Frequently Asked Questions

1. The EasiYo Yogurt Maker

How does the EasiYo Yogurt Maker make the yogurt?

In order to grow, lactic cultures require heat and a source of milk sugar (lactose) on which to feed. They all have an optimal heat at which to grow (between 40-50ºC).

The unique baffle system inside the EasiYo Yogurt Maker produces the controlled heat needed to activate all the LACTIC CULTURES present in the EasiYo Yogurt Mix Sachets. Our freeze dried cultures reactivate and divide in the perfect conditions in the EasiYo Yogurt Maker

Is the EasiYo Yogurt Maker guaranteed?

YES. It has an unconditional 12-month full replacement guarantee from date of purchase.

Are the plastic jars and containers safe?

We have always been well aware of the problems encountered with plastics. As our yogurt bases are natural products, it is critical that we provide a completely safe system in which to make it.

The plastic we use has a very high softening point (well above boiling point) and has been approved by every country in which it is used, as passing all that country's food grade requirements. This includes all the components, even the colour pigments used in all the various parts that make up the EasiYo Yogurt Maker and/or EasiYo jar. Also all the EasiYo Yogurt Maker components are polycarbonate free and contain no environmental hormones.

The entire Easiyo yogurt maker including lunch-takers and 1 litre jars are manufactured from US and UK FDA approved polypropylene grade PP130RE1.
Further more, all parts are completely free from polycarbonate, BPA and any form of anti-environmental hormones.

Are there replacement parts for the Yogurt Maker or jar?

The EasiYo Yogurt Maker has been made to withstand constant and tough handling. However, there may be some parts (such as the yogurt jar lid) that do get damaged or lost in which case you could contact EasiYo Head Office (address on the back of each sachet), for a replacement.

What if I want an extra jar?

These are available at most stockists of EasiYo products or available online. Add one to your shopping cart.

Can I wash the Yogurt Maker?

Clean with a damp cloth only. Do not immerse the Yogurt Maker in water.

The Yogurt Maker lid - does it screw on tightly?

The lid is only designed to clip, for ease of removal. It does not need to hold tightly and can be just placed on top unless small children are present.

2. EasiYo Yogurt mixes and yogurt making

What is in the yogurt?

The contents of the yogurt sachets consist of the highest quality New Zealand milk powder, sugar, natural colours, natural flavouring substances and lactic cultures.

They do not contain stabilisers, emulsifiers, artificial colouring or preservatives. You just add clean drinking water.

What cultures are contained in EasiYo Yogurt?

All EasiYo yogurts contain Lactobacillus bulgaricus, Streptococcus thermophilus and Lactobacillus acidophilus. Some certain products also contain the Bifidobacteria strain. The combination gives EasiYo its wonderful taste and texture.

Do EasiYo Yogurt mixes have GMO's?

No. It is EasiYo's company policy to NOT use genetically modified ingredients in any products.

Do EasiYo Yogurt mixes contain gluten?

None of the EasiYo Yogurt mixes contain any gluten or wheat.

Do EasiYo Yogurt mixes contain soy?

Yes, soya lecithin is present in small amounts in the whole milk powder to help the fat dissolve in water more easily. It is not present in the skim milk powder. We have to state it on the packaging as there may be traces in the whole milk powder.

Are EasiYo Yogurt mixes suitable for vegetarians?

Yes. However, as they contain dairy, they are not suitable for vegans.

What is the sweetener (from Stevia plant) used in the Low Fat Sweetened range

The sweetener is derived from a plant called stevia extract, which is known as a sweetener from natural origin. It is derived from natural plants. The stevia glycosides are the compounds that responsible for the sweet taste of the stevia leaf. It can be used to replace sugar for reducing calorie and sugar intake. This natural sweetener has been approved by European Commission, FDA, and ANZFS as a safe food additive.

What is the the Added Fibre in Low fat Sweetened range?

We added water soluble fibre to this product to enhance the nutritional benefits. The results of increased dietary fibre helps reduce transit time, increased faecal weight and improves laxation.

Can I use milk to make my yogurt?

Of course, you can make yogurt any way you like to, but we suggest that all other ways of making yogurt are unreliable, messy and time-consuming. The EasiYo system is designed to eliminate the hassles of incubating and stabilising milk. The EasiYo system is designed to make yogurt easy and affordable so that you make delicious yogurt every time.

Are EasiYo Yogurt mixes suitable for diabetic people?

Many diabetics have said they find the product most satisfactory but do consult your health professional.

Can I use a yogurt sachet past its best before date?

It is a suggested Best Before date only, not a Use By date! If it makes yogurt then it has produced lactic acid which bad bugs can't live in, so it is perfectly OK to eat.

Can the product differ between batches?

EasiYo is a living thing and can change with changes in the tap water temperature for example.

Also there can be slight changes in the milk powder within seasons and between seasons ie. the cows generally stop milking between April and August in NZ so the milk powder at the beginning and end of a season can vary. There are also small variations in natural flavouring.

Sometimes the yogurt needs to stay in the Yogurt Maker a little longer in order to set. In colder months you can add a little warm water to the cold tap when first mixing the yogurt powder in BUT make sure the water remains cool (tepid) and not warm or hot. This should make the product work faster. However in warm climates you need to watch that the temperatures do not get too hot inside the Yogurt Maker, or it will affect the efficiency of the culture. Add about 1 cm less of boiling water to the yogurt maker.

Why can the setting time be inconsistent?

Because EasiYo yogurt is a 'live' product and contains no thickening agents there is a variation in normal setting times depending on how quickly the temperature changes inside the Yogurt Maker. This depends on whether you live in a warm or cold climate to a small extent.

Should I top up with more boiling water if my yogurt does not set in time?

No. Do not do this. It will only make everything too hot. Just leave a little longer and it should set.

Can I use water from the fridge with the yogurt mix?

We do not recommend so.

Can I use bought yogurt as a starter?

This is an expensive and unreliable method of making yogurt at home and will not ensure you of all the lactic cultures or the amount of cultures present in our EasiYo Yogurt.

What if I forget to take the yogurt out of the yogurt maker in 8-12 hours?

The yogurt will keep in the EasiYo Yogurt Maker for up to 24 hours without it being adversely affected.

Why does the yogurt sometimes appear to separate?

Whey being 'expressed' from the yogurt is part of a natural process. Commercial chilled yogurts contain thickeners and stabilisers to absorb the expressed whey, but as EasiYo Yogurt contains no such additives the whey is best mixed back into the yogurt as it is very nutritious.

Alternatively, you may like to strain the whey and make use of it in your cooking.

How long will made-up yogurt keep?

Up to 2 weeks in the refrigerator.

Can I use the EasiYo Yogurt base and culture in an alternative yogurt maker or could I just put the mix in a jar and put it in the hotwater cupboard?

Neither of these methods is recommended because of their unreliability. EasiYo simply makes it cheaper, safer and easier, and it works every time!

Is the milk powder pastuerised and homogenised?

It is both pasteurized and also homogenised.

Can my baby eat EasiYo Yogurt?

As long as your baby can eat solids then he/she can eat any of the EasiYo yogurts. The cultures in EasiYo break down the nutrients into more absorbable forms so yogurt is the ideal food for babies.

Can I have EasiYo Yogurt when I'm pregnant?

Yes of course EasiYo yogurt is good for pregnant women as it can be regarded as the sources of protein and calcium. Other nutrients such as vitamins and minerals contained in yogurt are also beneficial for pregnant women.

What is the cholesterol level in EasiYo?

As a dairy product, EasiYo Yogurt does contain a small amount of cholesterol

Cholesterol Levels in EasiYo:
EasiYo NATURAL YOGURT: 109 mg per 140 g powder or 10.9 mg per 100 g made-up yogurt

EasiYo SKIMMERS YOGURT: 27.7mg per 140 g powder or 2.8 mg per 100 g of made-up yogurt

What if I am allergic to cow's milk?

'Lactose intolerant' is different to being allergic to milk (cow's) protein!

If you are the first ie. lactose intolerant, then you should be able to have yogurt, as almost all of the lactose has been converted into two simple sugars that almost everyone can tolerate.

If however you are protein allergic, then you definitely will have to convert to a non dairy milk base.

Do the EasiYo sachets contain casein?

They do contain casein because they are dairy based.

3. Sweetening of flavouring EasiYo Yogurt

What if i want to sweeten my yogurt?

Half-fill the yogurt jar with cool drinking water and completely dissolve 2-4 tablespoons of sugar before adding the sachet contents. Top up with more cool water and proceed with the yogurt making procedure as normal. Alternatively, add sweeteners or honey to your made-up yogurt when it is set.

When do we add the EasiYo fruit flavour toppings and can we use our own?

Add the EasiYo Fruit Toppings after the yogurt is made and chilled. However you can add whatever you like to your made-up EasiYo Yogurt. For instance, it is a great accompaniment to cereal and fresh or stewed fruit.

Can I add the fruit flavour toppings or my own flavours in when i make the yogurt, i.e. before it sets?

No, because it upsets the pH balance in the yogurt which can disrupt the culture activity. This defeats the purpose of making fresh yogurt.

4. Cultures

How do the cultures stay viable in the sachets?

The cultures are freeze dried which means all the moisture is extracted and the cultures can 'hibernate' without losing much of their viability. We are currently carrying out testing to prove that lactic acid cultures are much more stable and therefore more viable when stored in a dehydrated system (i.e. EasiYo yogurt base) than in made-up form such as store bought yogurt - watch this space for developments!

How long do the cultures live for in the sachet?

The cultures we use are freeze dried; a little like a seed that, for a certain period of time, is able to remain in a stable form before it is reactivated. In this dormant state i.e. without moisture or warmth, our cultures are good for over the 18-month shelf life of the product. The process we use is designed to maintain the largest number of viable bacteria cultures that can be produced. It is also the method of keeping the most cultures viable for longer!

How do you get the most live cultures in your yogurt?

The very fact that you make your yogurt fresh with EasiYo guarantees the most live cultures you can get. Store bought yogurt may not even have many live cultures left in it once it is finally consumed. This is because cultures have a limited lifetime so you need to eat your yogurt freshly-made. A spoonful of EasiYo yogurt contains billions.
The important thing with yogurt is to eat it fresh!

How long do the cultures live in the jar of made-up EasiYo Yogurt?

The number of live cultures is at its highest on the day that you make your EasiYo yogurt. 1 spoon of freshly-made EasiYo Yogurt after 8 hours in the making process contains around 1 billion live cultures.

EasiYo did extensive research on their cultures to make sure they survive in plentiful numbers for the duration of their made up shelf life i.e. the two weeks indicated on the instructions. The tests on our yogurts indicate there are millions of live cultures still present in every spoonful even after these two weeks.
As these cultures are living organisms, the numbers do fluctuate depending on such things as outside temperatures, water temperature etc, but you are always guaranteed “real” yogurt, in other words EasiYo Yogurt always contains cultures in sufficient numbers for the consumer to reap the benefits that only live cultures deliver.

5. Fruit Squirt Toppings

What are the fruit squirt toppings made of?

They are made primarily from fruit, with added sugar, maize starch (no gluten and GM free), nature identical flavour, natural colour, preservatives and water.

Do the toppings contain gluten?

No. Maize starch is used as the suspending agent in the toppings. Unlike wheat, maize does not normally contain gluten

Do they all contain sugar?

Yes. Sucrose and natural fruit sugars.

Do they contain preservatives

Preservatives have been added to guarantee the shelf life (prevent the growth of yeast and moulds). They are at levels less than those specified by the New Zealand Food Regulations. They are either 202 potassium sorbate or 223 sodium metabisulphate, or a combination of these two.

Do they have to be kept in the refrigerator?

No, they don't need refrigeration but in hot climates you may prefer to refrigerate them to prolong the shelf life.

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